So, you’re understandably a little nervous about your removal day and want to make sure that everything goes as smoothly as possible.
That’s sensible because we’ve all heard about and many have experienced a removal that went badly or significantly wrong.
One of the most important elements to get to grips with is that of managing your furniture removals company and here are some top tips to aid in going about that.
- Trying to manage an unprofessional and/or incompetent removals company can be difficult bordering impossible. So, the moral of the tale is to make sure you do whatever it takes to select a good one to begin with. Take references, use a long-established and highly professional furniture removals company and avoid jumping for simply the cheapest quotation.
- Insist that your potential providers come to look at your property and your contents as part of their quotation process. Don’t make a selection, even a preliminary one, based upon a ‘sight unseen’ estimate. That would leave you vulnerable to the “I didn’t know that” response when the removals company turn up to do the job – and that’s the first step towards escalating costs or a bodged job.
- Get confirmation of everything, including collection dates/times and the same for on-delivery, in writing. Don’t accept casual ‘matey’ promises over the phone – they’re useless if things subsequently go wrong and you’re seeking redress.
- If you have any larger, heavier or more challenging items to move, make sure that the removals company specifically confirm in writing that it is included. That should avoid the “you didn’t tell us you wanted that shifted” syndrome.
- On removals day itself, make sure that you circulate to keep an eye on packing. There’s a balance to be struck here between maintaining a watchful eye and getting in the way or even worse, trying to micro-manage the packers and removers. If you have selected a top-class professional company, this should be a relatively minor task but do it anyway. Don’t accept shoddy packing or a ‘chuck it all in” culture if you see it starting.
- Do likewise when your cartons and furniture items are being loaded onto the vehicle. Make sure that they’re using strapping to secure furniture items to the side of the vehicle and that they’ve thoroughly and comprehensively protected your furniture with blankets and other such protection.
- Be sure to watch also when heavier furniture items are being taken down stairs or out of doors. A second’s carelessness or simple error of judgement might leave gouges out of plasterwork or wood. If that happens, make sure you formally note it to the removers because you’ll probably be asked to pay for repairs by the property’s new owners when they move in. Your removal company’s insurance should be taking care of that rather than your bank balance.
- Do all of the above again – when you’re moving in and offloading!